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Return Policy
Our 30 day return policy is one of the most generous in the industry. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. Web orders are printed as entered by the customer. Proofreading orders before submitting them is the responsibillity of the customer placing the order. Most of the items on PSZshop.com are kept in our warehouse for immediate shipment. Expedited shipping options are available. Most orders are processed within 30 minutes of receipt and will ship the same day or next business day if received after 2 p.m. ET.
The Following list below indicates the items that are non-returnable:
- Piano Cleaners, Polishers, Humidifier Treatments and any other liquids
- Copyright material such as books, CDs, DVDs, etc.
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Benches and Covers
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ALL Damp-Chaser Products
The Following list below indicates the items that have a 25% restocking charge applied to them if returned within 30 days:
- ALL Keyboards, Music Arrangers and Digital Pianos
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